Please find below a list of some of the frequently asked questions, and please do not hesitate to contact us if you do not find the answer to your specific question.

Q:Do you guarantee next day delivery.

A: Next day delivery is often achieved once an order has been placed. The delivery charges are standard charges and do not guarantee next day delivery. As all delivery times are subject to stock at exact time of order, and all orders are processed on a first come first served basis. You will not be able to find out when you will receive the goods until an order is placed. Generally speaking if you place your order before 10am and the goods are in stock, you will have your goods the following day. Sometimes we are extremely busy and occassionally have a backlog of orders. This may sometimes cause a small delay in the processing of your order.

Q:Is it cheaper to buy online

A: Generally speaking, products are cheaper to purchase online (although this is not always the case), so please do not assume that the price will be matched in store.

Q:The reason for price difference

A: Ducksonandpinker.co.uk was set up to compete with online companies. With this in mind, we decided to offer a straight forward efficient service for people who were happy to buy online.

Our shop offers a different level of service, allowing customers to come and browse an extensive range of musical instruments and equipment.

This service includes one on one product advice with experienced sales staff, a direct point of contact, and a chance for you to make a more informed choice. This all incurs more overheads, hence the difference in prices online and instore.

Q:If i buy online can i return goods to the Duck Son and Pinker shop

A: No you will need to return the goods to Ducksonandpinker.co.uk which is 18a Queen Square, Bath, BA2 1HR. Do not return them to the shop as the staff will not be able to accept them.

Q:What are the delivery charges

A: All delivery costs are shown at/before the final checkout stage when placing an order..